What watch repair and other services do you offer?
- Please view our Services page for a list of repair and restoration services we offer. If you need a repair service that is not listed, chances are we can provide it. Please Contact Us and a team member will be able to provide a repair consultation free of charge.
Who will be repairing my watch?
- Our highly skilled watchmakers and technicians have years of training and certifications to ensure your watch is repaired or restored to the highest industry standards. For additional details, learn more about Our Team.
Do you warranty your work?
- All internal repair work is guaranteed for one year. Any damage to the watch resulting from normal or extreme use is not covered under the warranty. Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use.
Do you carry original parts?
- We have developed great relationships with all of the major worldwide watch manufacturers and can usually obtain original parts for any repair. In the event that parts are no longer available, we have a wide variety of aftermarket part options. We use highest quality parts, including Swiss Made Renata brand watch batteries.
How do I get a price estimate on my repair?
- In order to provide an accurate repair estimate, we require a trained technician to evaluate each watch. The repair cost will depend on the brand of watch being repaired and the repair needed. Simple battery replacements start at $39.99 and include a new gasket or seal and water resistance testing to ensure your watch meets manufacturer specifications.
When will I receive my estimate?
- Once your watch arrives at our facility, we take inbound pictures and it undergoes a point-by-point, detailed inspection by one of our trained technicians who creates an estimate for the cost and time required to complete your repair. The estimate is passed along to a support specialist who will reach out to you with a detailed quote via e-mail. It typically takes 2 business days from the time we receive your watch to the time you receive your estimate.
Can I decline a repair?
- Yes, you are under no obligation to use our repair services. If you decide to decline a repair, we will return your watch in the condition it was received. You will be asked to pay for return shipping when you send in your watch.
Is my watch covered under warranty?
- Warranties have all expired as 5.11 Tactical is no longer selling watches. We are, however, still able to repair your timepiece.
How do I send in my watch?
- After completing the on-screen instructions to initiate your repair you will receive instructions for packing and shipping your watch to our repair center. Please make sure you package your watch securely so no additional damage occurs in transit.
Can you provide me with a shipping box?
- We do not provide shipping boxes, but you can typically use any sturdy box you have on hand to ship your package. By following the Shipping Instructions e-mailed to you, you can ensure your contents ship safely and securely.
Will my watch be insured during shipment?
- When filling out our online form, you will have the option of setting a declared value to add shipping insurance to your return shipment costs. If you would like insurance on your inbound shipping, please make sure to select the coverage you want with the carrier you select.
What payment methods do you accept?
- We make paying for your return shipping & handling and insurance easy. We accept all major credit cards including Visa, Master Card, American Express and Discover. Paypal may be used through our portal for your shipping fee. One of the above major credit cards must be used for payment of your repair fees.
How long will it take to repair my watch?
- We are committed to making sure your watch is evaluated and repaired to the highest standards. Most repairs will be completed wihtin approximately 10 days from payment. However, occasionally it may take longer due to part availability and the complexity of your repair or restoration.
How can I check the status of my watch repair?
- When you receive your watch repair estimate via e-mail, a link will be provided which will provide updates of your repair status. The customer service representative assigned to your repair can also provide answers for any questions you may have. If you can’t find your e-mail, we can be reached toll free by phone at 1-800-463-6816 or by e-mail at firstname.lastname@example.org.
What are the terms of the service agreement?
- Please see our Terms & Conditions here.